What are all these buttons for?
How many menus has your website got? If you have one, then congratulations! If your web designer has split your menu into two then you've already got a problem. If there are more than two menus - go to the corner and stand with the dunces hat on (or send your web designer to do that for you - as he or she is probably the person responsible)!

The whole point of a website menu is to help people get to where they want to be quickly; if they have to search in more than one place then you're providing a hurdle they have to get over to get what they want. I know that some web designers like the 'standard' pages separate so 'home', 'about us' and 'contact us' are sometimes tucked away somewhere away from the main menu, but that really doesn't help me when I can't see those choices in the menu. Particularly when I've clicked the wrong page and can't find how to get back to the home page.

If you have legal and privacy pages, then create them as a sub page from your 'contact us' page, don't tuck them away in yet another menu at the foot of the page. Some web designers like to have a hyperlink version of your main menu at the bottom of the page - which is fine, as long as it's the same menu as all those smart buttons on the one at the top - other wise you're just confusing people.

One word of warning - don't let your web designer's more creative ideas run too wild. I recently went to a website that took ages to load and was full of moving pictures - but that was just the splash page. After clicking on it the menu choices loaded; I clicked 'websites' and went to a blank page. I had to click to get it to load (I checked this out by three or four visits to see if it was just a glitch) and then another graphical image appeared. Could I find anywhere that gave me a means of entering the page for websites? No, I clicked all over the place and moused over the page - couldn't find a way in. If I clicked I was taken back to the splash page, I couldn't find an 'enter here' or anything else. Results, frustration and astonishment that it was so difficult. I contacted the designer - his response 'It's a designer's website'. My opinion 'don't expect any business from it!'

So make getting into and around your site easy!